Most often, an installer transfers a Fluss+ device to the property owner once installation and setup are complete — but you can transfer ownership to anyone who should be the primary owner of the device. The handover is done directly from the Fluss+ app. The new owner inherits all settings, users, and access permissions, and you keep Full Access to the device until they choose to remove you.

Before you begin

• You must be the current owner of the device. If Transfer Ownership is not visible in the device's settings, you don't have permission to transfer it.
• You need the new owner's mobile number. They can already be a user on the device, a contact on your phone, or someone you enter manually by number.
• The new owner must have a Fluss+ account on that mobile number. If they don't, ask them to install the Fluss+ app and create an account first.
• The transfer takes effect immediately and cannot be reversed by you. Only proceed when you're ready to hand the device over.

Steps to transfer ownership

1. Open Devices from the home screen

Open the Fluss+ app. From the home screen, tap Devices in the bottom navigation to see all the devices on your account.

2. Select the device you want to transfer

Tap the device whose ownership you want to hand over. This opens the Device Details page.

3. Tap Transfer Ownership

Scroll down to the owner actions section of Device Details and tap Transfer Ownership.

Note: If Transfer Ownership is not visible, you are not the owner of the device. Only the current owner can transfer it.

4. Choose the new owner

The Transfer Device panel opens. Pick the new owner using one of the available options:

• Select from current users — choose any non-owner who already has access to this device. Only shown if the device has more than one user.
• Select a contact — pick the new owner from your phone's contacts. Mobile only.
• Enter phone number — type the new owner's name and mobile number manually.

5. Confirm the recipient

Once you've picked someone, their name and number appear in a green card at the top of the panel. Check that the number is correct. If you need to change it, tap the × on the card to clear the selection and pick again.

6. Tap Transfer to [name]

An orange Transfer to [name] button appears once a recipient is selected. Tap it to start the transfer.

7. Confirm the transfer

A confirmation popup appears: Transfer to [name]? with the message "This action will transfer ownership of this device. You will still have access but will no longer be the owner." Tap Transfer to go ahead, or Cancel to back out.

Once you tap Transfer, the device moves to the new owner immediately and you are returned to the Devices list. A Device transferred notification appears.

After transferring

• The new owner is now the primary owner of the device. They control all settings, users, and the billing plan.
• You keep Full Access to the device — you can still open it, view its status, and use it normally.
• The new owner can revoke your access at any time from their own Device Details page. They are not obligated to keep you as a user.
• If you were paying for a billing plan on this device, the plan stays attached to the device under the new owner. To move the plan to a different device first, see how to transfer a Fluss+ billing plan to another device.

Troubleshooting

Transfer failed: "User not found" — the recipient does not have a Fluss+ account on the number you entered. Ask them to install the Fluss+ app and create an account on that exact mobile number, then try again.

Transfer failed: "You are not authorized" — your account no longer owns this device (for example, it was already transferred from another session). Refresh the home screen and check who currently owns the device.

Transfer Ownership row is missing — you are not the owner. Only the current owner sees this option. Ask the current owner to perform the transfer.