Transfer Fluss Original to a new one

How to transfer your Fluss Original Plan/Subscription from a faulty device to a newly installed one

How to Transfer Your Fluss Original Plan/Subscription from a Faulty Device to a Newly Installed One

This guide explains how to transfer your existing Fluss Original subscription/plan from a faulty or old device to a new one. This process requires access to the Fluss Admin Dashboard and assistance from the Fluss support team, as subscription transfers are handled manually on the backend. Only the account owner or authorized user should perform these steps.

Step-by-Step Guide

  1. Log in to the Fluss Admin Dashboard
    Visit https://fluss.io/ and log in with your Fluss account credentials.
  2. Navigate to the Flusses section
    Once logged in, locate and click on the "Flusses" section in the dashboard menu.
  3. Access device management
    Find the faulty device (or the newly installed one) in the list. Click on "Manage" next to it. This opens the detailed management page for that device.
  4. Retrieve the Device ID/URL
    On the management page, copy the full URL from your browser address bar. It should look similar to this:

    https://admin.fluss.io/#/managefluss/-NdZ7AufeLK2qGHDl4uq

    Repeat this step for both the faulty device and the new device to get both Device IDs/URLs.
  5. Contact Fluss Support to complete the transfer
    Email the following details to info@fluss.io:
    • Your Fluss account email/username
    • The Device ID/URL of the faulty/old device
    • The Device ID/URL of the new device
    • A brief description (e.g., "Requesting subscription transfer due to faulty device replacement")

    The Fluss support team will process the transfer and confirm once complete (typically within 24–48 hours).

Additional Tips & Troubleshooting

After the transfer is complete:

  • Your subscription benefits (e.g., premium features, history retention) will move to the new device.
  • The faulty device will lose access to the paid plan and revert to basic/free functionality (if applicable).
Important: Do not attempt to transfer subscriptions yourself through any unofficial means. Only Fluss support can securely move plans between devices to prevent errors or loss of service.

If you cannot access the Admin Dashboard, have forgotten your login details, or do not see the "Flusses" section, contact support directly at info@fluss.io with your account email for assistance.

Security & Best Practices

  • Only share Device IDs/URLs with official Fluss support (via info@fluss.io) — never post them publicly or share with third parties.
  • After replacing a faulty device, update any shared users or Siri Shortcuts to point to the new device once the transfer is confirmed.
  • Keep your Fluss account password strong and enable two-factor authentication if available.
  • Document your Device IDs for future reference in case of additional hardware changes.

If you run into any issues, please reach out using the contact details above.

Article Issued: January 30, 2026
Fluss Support Team


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