Troubleshooting SMS verification pin issues for Fluss+

This article is a guide to resolving common SMS verification pin problems.

Before you start

  Confirm that the phone number is correct on the Fluss+ login page. ✓ 

 Check that the country code is in the correct format for the phone number.  ✓ 

Recommendation

WhatsApp verification is typically faster and more reliable.

When signing in, choose WhatsApp verification if available.

Common issues with a pin not arriving

1. Check Network connection 
   
   Follow these steps to check you network connectivity:

   1. Check the signal strength indicator. If less than two bars, move to an area with better reception.
   2. If using mobile data, confirm your plan has available balance or data remaining. Top up if needed
   3. Test if the internet connection is stable, you can check by simply going on to google's network diagnosis and run the speed test.
      
      
   SMS delivery can be unreliable in these situations, we recommend using WhatsApp instead.

2. Dual-SIM phone configuration
   

   If the phone has two SIM cards, SMS messages are delivered to whichever SIM is set as the default for messaging.
   
   To configure this:

   1. Go to the phone's settings.
   2. Navigate to the SIM settings.
   3. Select the phone number that you wish to receive a verification pin message and request the code again.

   Still not working? Try signing in with WhatsApp using the same number, it's usually much more reliable!

3. Blocked country codes

   To prevent fraud, we block SMS verification pin delivery to certain high-risk countries.
   

   WhatsApp doesn't block or blacklist any country codes, so verification codes almost always get through reliably.
   

External article guides

If you are still not receiving SMS verification pin, refer to this article: why-you-are-not-receiving-verification-texts

Verification pin received but not working

      Expired verification pin

            Verification pins expire after 3 minutes and it will no longer work. Request 'Resend Pin' button (below the verify button) to get a new one.

      Entry errors

            Common mistakes when entering verification pins:

            - Entering special characters like (. , ! #)

            - Using the old pin from the previous attempt

Still need help?

If you have tried all the steps and still cannot verify your account, please contact our support.

When contacting support, please provide:

• Your email address to receive communication
• Your phone number (with country code) that you are trying to sign in with
• Phone model and operating system version (Android, iOS or Huawei)
• Does your phone have Dual SIM (yes/no)?
• A description of which steps you have already tried

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