How to import users to a Fluss+ device
This guide walks you through importing users to a Fluss+ device by uploading a CSV file. Use this when you have a long list of people to give access to all at once — for example, a building's residents or a company's staff.
Note: It is recommended to use the Fluss+ website to import your users: app.fluss.io. The drag-and-drop upload is much easier on a desktop than on a phone.
Make sure you also have the appropriate access to invite users. For more info, see Access Types for Fluss+.
Prepare your CSV file
Save your contacts as a .csv (comma-separated values) file with the
following columns, in this order:
- name — the person's full name.
- phone — their mobile number, including the country code
(e.g.
+27821234567). - notes (optional) — a short note about the user, like a unit number or role.
A header row is fine — the importer skips it automatically.
Note: If your file is in Excel (.xlsx) format, open it in your spreadsheet editor and save it as CSV (Comma-separated values) before uploading.How to import users
1. Open the Invite page
In the Fluss+ web app sidebar, click Invite. This opens the invite wizard with three rows: Access, Device, and People.
2. Pick the access type
Click the Access row at the top. The wizard opens to step 1 — the access type picker. Choose the role you want the imported users to have (for example, Always, Tenant, or Full Access). Click Next when you're done.
3. Pick the device or devices
Step 2 of the wizard is the device picker. Tick one or more devices that the imported users should have access to. Click Next when you're done.
4. Open the CSV upload pane
Step 3 of the wizard is the People step. You'll see two action buttons under the toolbar — New Person (manual entry, one at a time) and CSV (bulk import). Click CSV.
5. Upload your CSV file
The CSV upload pane opens with a drop zone. Either drag and drop
your .csv file onto the drop zone, or click it to choose a file
from your computer.
Each row in your file becomes a person card in the wizard. If a phone number is invalid or duplicated, the importer skips it and shows a warning notification.
6. Send the invites
When all the people you want to invite are listed as cards, click the orange Send Invites button at the bottom of the page.
A summary sheet appears showing what was sent. The users now appear on the device's Users page with a status of either Active (if they already have a Fluss+ account on that number) or Pending (if an invitation has been sent to a number that hasn't created an account yet).
Related Articles
How to Export Users in Fluss+
This guide will walk you through how to export users. Before you begin You'll need the right permissions to export users. This feature is available to users with Owner, Full Access, or Tenant roles. If you're unsure about your access level, refer to ...Configuring tenant settings on your Fluss+ device
If you manage a Fluss+ device and want to control how tenant invitations work, you can adjust these settings directly from the app. Finding the Tenant Settings page 1. From the home screen, select Devices Tap Devices in the bottom navigation bar. 2. ...How to revoke a user's access to a Fluss+ device
This guide walks you through revoking a user's access to one of your Fluss+ devices from the Fluss+ app. Revoking removes the device from that user's app immediately and stops any Wi-Fi access, shortcuts, or automations they had tied to it. Before ...How to claim a Fluss+ Intercom
This guide walks you through claiming a Fluss+ Intercom — the QR code board that visitors scan at your entrance to call you. Claiming registers the intercom to your account so it can ring the Fluss+ app on your phone when a visitor calls. For more ...What is the Fluss Intercom?
The Fluss Intercom is a weatherproof QR code board that gets mounted at the entrance of your building or estate. Visitors scan it with their phone camera to reach you — no wiring, no power at the gate, and no app needed on their side. How it works ...