Bluetooth Troubleshooting Guide for Fluss+
If Bluetooth is not working or functioning properly, this guide will help you resolve the issue. Follow the steps for your operating system below.
Troubleshooting Steps
Android
1. Grant Bluetooth Permission to the app
You need to enable permissions for ‘Nearby Devices’, which is required for Bluetooth to function. For more info, visit How to enable Bluetooth permissions for Fluss+.
2. Turn on Bluetooth
Swipe down from the top of your screen to open the Quick Settings panel and tap the Bluetooth icon to enable it.
3. Turn on location (Android 11 or lower only)
Most older generation Android versions require location services. Swipe down from the top of your screen and find ‘Location’ to enable it.
4. Press the "Refresh Button"
Refresh to get the latest access info and Bluetooth connection. Be sure to be within 10 metres (33 feet).
5. Force-close and reopen the app
Completely close the app (minimise and swipe the app away) and restart the app to see if you can get access.
6. Clear the storage cache
Clearing cached data can resolve connection issues caused by conflicting or outdated temporary files.
Follow our dedicated guide: Clearing storage cache for Fluss+.
7. Clear the Bluetooth cache
This removes temporary Bluetooth system files without deleting your paired devices.
Refer to this article for more details and device-specific variations: Clearing Bluetooth cache for Android.
8. Restart Your Phone
A simple restart can resolve many Bluetooth issues.
- Press and hold the power button and the volume button.
- Tap Restart.
- Once your phone has restarted, open Fluss+ and try connecting again.
iOS
1. Grant Bluetooth Permission to the App
You need to enable Bluetooth in the permissions section of the Fluss+ app. For more info, visit How to enable Bluetooth permissions for Fluss+.
2. Enable Bluetooth on Your Phone
Swipe down from the top right of your screen to open Control Centre and tap the Bluetooth icon.
3. Force-close and reopen the app
Completely close the app (swipe up from the bottom of the screen and pause to open the app switcher, then swipe the Fluss+ app card upward to close it), then relaunch the app and try connecting again.
4. Restart Your Phone
A restart can resolve many Bluetooth issues.
- Press and hold the side button (and a volume button on newer models) until the power off slider appears.
- Drag the slider to turn off your iPhone.
- Wait about 30 seconds, then press and hold the side button again until the Apple logo appears.
- Once your iPhone has restarted, open the Fluss+ app and try connecting again.
Huawei
1. Grant Bluetooth Permission to the App
You need to enable permissions for bluetooth / location. For more info, visit How to enable Bluetooth permissions for Fluss+.
2. Turn on Bluetooth
Swipe down from the top right of your screen to open the Quick Settings panel and tap the Bluetooth icon to enable it.
3. Turn on Location (Android 11 or lower only)
Most older generation Android versions require location services. Swipe down from the top right of your screen and find ‘Location’ to enable it.
4. Press the Refresh Button
Tap the refresh button (on the bottom left with a rotating arrow) to get the latest access info and Bluetooth connection. Be sure to be within 10 metres (33 feet).
5. Force-close and Reopen the App
Completely close the app (minimise and swipe the app away) and restart the app to see if you can get access.
6. Clear the storage Cache
Clearing cached data can resolve connection issues caused by conflicting or outdated temporary files.
Follow our dedicated guide: Clearing storage cache for Fluss+.
7. Clear the Bluetooth cache
This removes temporary Bluetooth system files without deleting your paired devices.
Refer to this article for more details and device-specific variations: Clearing Bluetooth cache for Android.
8. Restart Your Phone
A simple restart can resolve many Bluetooth issues.
- Press and hold the Power button.
- Tap Restart.
- Once your phone has restarted, open Fluss+ and try connecting again.
Still Having Issues?
If you have followed all the steps for your OS and Bluetooth is still not connecting, please contact the Fluss+ support team with the following:
- Your operating system and version (e.g. Android 14, iOS 17.4, EMUI 12)
- The Fluss+ app version number
- A brief description of what happens when you try to connect
- Any error messages shown in the app
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