Can't find my Fluss+ device

Can't find my Fluss+ device

Follow these steps if you cannot find your Fluss+ device.

1 Confirm You Have Access to the Device

Refer to this article about Access Types for Fluss+

2 Bluetooth Connectivity 

If you have confirmed that you have the appropriate access and only have Bluetooth access, please refer to this article: Bluetooth Troubleshooting Guide for Fluss+

Still Having Issues?

If you've worked through all the steps above and the device tile is still greyed out, please contact your support team and include the following details:

  • Your device name (as it appears in the app)
  • Your phone model and OS version (e.g. iPhone 15, iOS 17 / Samsung Galaxy S23, Android 14)
  • The Fluss+ app version, for more info, please refer to this article: How to Find Your Fluss+ App Version Number 
  • A brief description of when the issue started

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