If your Fluss+ keeps connecting and disconnecting from Wi-Fi, work through the steps below in order.
Your Fluss+ needs a strong, stable Wi-Fi signal to stay connected. Aim for 4–5 bars where the device is placed. If the signal is weak, use a Wi-Fi extender to improve coverage in that area or move the Fluss+ closer to your router with extension wires.
Unplug both your router and your Fluss+ device. Wait 30 seconds, then plug them back in. This clears temporary connection issues and is often all that's needed.
An unstable power supply can cause your router to drop off and reconnect repeatedly. If your area experiences frequent power cuts or flickers, plug your router into a UPS (battery backup) to keep it running through short outages.
Some routers have built-in features that can block specific devices from accessing the internet, even when they appear connected to Wi-Fi. If your Fluss+ shows as connected but cannot reach the cloud, your router may be restricting its traffic.
On TP-Link routers:
Log in to your router's admin panel (typically at 192.168.0.1 or 192.168.1.1).
Navigate to Advanced → Security → Access Control.
Check whether Access Control is enabled. If it is, look for your Fluss+ device in the blocked devices list and remove it, or add it to the allowed list.
Also, check Advanced → Parental Controls — devices can sometimes be blocked here unintentionally.
On other router brands, look for similar settings under labels like Device Blocking, MAC Filtering, Firewall Rules, or Parental Controls. If any of these features are enabled, ensure your Fluss+ device is not listed as a blocked or restricted device.
Once changes are made, restart your Fluss+ and check if the connection stabilises.
Check if your ISP is blocking cloud services
Your ISP (Internet Service Provider) is the company that provides your internet connection — common examples in South Africa include Vodacom, MTN, Telkom, Rain, and Afrihost. If you are unsure who your ISP is, check your monthly internet bill, the sticker on your router, or the SIM card in your router.
The Fluss+ connects to servers in Ireland to function. Some ISPs throttle or block traffic to these servers, which causes the device to drop connection even when your Wi-Fi appears fine. To test this, connect your Fluss+ using a different internet source — such as a mobile hotspot on a different network — and see if the disconnections stop. If they do, your ISP is likely the cause. Contact your ISP directly and ask them to whitelist AWS eu-west-1 traffic.
A USB dongle is a small device — roughly the size of a USB flash drive — that you plug into a computer or power bank to create a Wi-Fi signal using a mobile network (like Vodacom or MTN). While convenient for occasional use, dongles are not built to run continuously. They overheat after extended use, lose connection stability, and are generally unreliable for always-on devices like the Fluss+.
If you are currently using a dongle, we recommend replacing it with a dedicated 4G or 5G router — a proper standalone device designed to stay on 24/7, with better heat management, a stronger antenna, and a more stable connection. These routers have a SIM card slot built in, so they connect to the mobile network directly without needing a computer.
For the SIM card, we recommend using an IoT SIM rather than a standard mobile SIM. A standard SIM (like one you'd buy from Vodacom or MTN for a phone) is designed for unpredictable, high-data usage — calls, video, browsing — and can be inconsistent for small devices that need to stay connected all the time. An IoT SIM (Internet of Things SIM) is purpose-built for devices like the Fluss+ that send small amounts of data continuously. They are optimised for long-term stability, automatically switch between networks to maintain the strongest signal, and are designed to stay online without interruption.
Recommended IoT SIM options:
Hologram IoT SIM — Global coverage option, good if you need flexibility across networks.
Justworx IoT SIM Cards — South Africa-based, optimised for IoT devices, connect to Vodacom or MTN automatically.
Contact our support team, and please have the following information ready:
Name.
Mobile number.
Email address.
Internet service provider (e.g, Vodacom, MTN, Telkom).
Router make and model (e.g, TP-Link Archer MR600).
Brief description of the issue — what is happening, how often it occurs, and what you have already tried.