If your Fluss+ keeps connecting and disconnecting from Wi-Fi, work through the steps below in order.
Troubleshooting steps
Check your signal strength
Your Fluss+ needs a strong, stable Wi-Fi signal to stay connected. Aim for 4–5 bars where the device is placed. If the signal is weak, use a Wi-Fi extender to improve coverage in that area or move the Fluss+ closer to your router with extension wires.
Restart your equipment
Unplug both your router and your Fluss+ device. Wait 30 seconds, then plug them back in. This clears temporary connection issues and is often all that's needed.
Check your power supply
An unstable power supply can cause your router to drop off and reconnect repeatedly. If your area experiences frequent power cuts or flickers, plug your router into a UPS (battery backup) to keep it running through short outages.
Check your router's device access controls
Some routers have built-in features that can block specific devices from accessing the internet, even when they appear connected to Wi-Fi. If your Fluss+ shows as connected but cannot reach the cloud, your router may be restricting its traffic.
On TP-Link routers:
- Log into your router's admin panel (typically at 192.168.0.1 or 192.168.1.1).
- Navigate to Advanced → Security → Access Control.
- Check whether Access Control is enabled. If it is, look for your Fluss+ device in the blocked devices list and remove it, or add it to the allowed list.
- Also check Advanced → Parental Controls — devices can sometimes be blocked here unintentionally.
On other router brands, look for similar settings under labels like Device Blocking, MAC Filtering, Firewall Rules, or Parental Controls. If any of these features are enabled, ensure your Fluss+ device is not listed as a blocked or restricted device.
Once changes are made, restart your Fluss+ and check if the connection stabilises.
Check if Your ISP is blocking cloud services
The Fluss+ connects to servers in Ireland (AWS eu-west-1) to function. Some ISPs throttle or block traffic to these servers, which causes the device to drop connection even when your Wi-Fi appears fine. To test this, connect your Fluss+ using a different internet source — such as a mobile hotspot on a different network — and see if the disconnections stop. If they do, your ISP is likely the cause. Contact your ISP directly and ask them to whitelist AWS eu-west-1 traffic.
Replace your dongle with a dedicated router
USB dongles (Vodacom, MTN, etc.) are not reliable for always-on devices. They overheat and lose stability over extended use. Replace your dongle with a 4G/5G router that has a SIM card slot, and use an IoT SIM card built for stable, low-data devices like the Fluss+. These SIMs automatically connect to the strongest available network and are designed to stay online long-term.
Recommended IoT SIM options:
- Hologram IoT SIM — Global coverage option, good if you need flexibility across networks.
- Justworx IoT SIM Cards — South Africa-based, optimised for IoT devices, connects to Vodacom or MTN automatically.
Still Having Issues?
Contact our support team and please have the following information ready:
- Name.
- Mobile number.
- Email address.
- Internet service provider (e.g. Vodacom, MTN, Telkom).
- Router make and model (e.g. TP-Link Archer MR600).
- Brief description of the issue — what is happening, how often it occurs, and what you have already tried.
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Listed Installers
Free State Bloemfontein Alri Electronics Sakkie Jansons 082 907 2816 sakkie007@yahoo.co.uk Gauteng Centurion Bennie Zovitzkey 082 300 0023 benniez@gmail.com Carletonville Anton Gouws 076 655 2288 gouwsanton1@gmail.com Meyerton De vos Botha Projects ...